privacy-policy

Last updated: May 15, 2025

This Privacy Policy describes how Hatherley London (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hatherleylondon.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described, we may use your information to communicate with you, provide and improve our Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. “Personal information” means information that identifies, relates to, or can reasonably be associated with you.

Information We Collect Directly from You

  • Contact details: name, address, phone number, and email address
  • Order information: billing/shipping address, payment confirmation, email, and phone number
  • Account information: username, password, and security details
  • Customer support information: information you provide when contacting us

You may choose not to provide certain information, but this may limit your access to some features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with our Site and Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). This may include device information, browser type, network details, IP address, and browsing activity on our Site.

Information We Obtain from Third Parties

We may receive information from:

  • Service providers such as Shopify, payment processors, and shipping partners
  • Analytics and advertising partners
  • Third parties that interact with our emails, ads, or content

Any such information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to: process payments, fulfill orders, send confirmations, manage accounts, arrange shipping, handle returns/exchanges, and improve your experience.

Marketing and Advertising

We may use your information to send promotional messages via email, SMS, or mail and to personalize advertising.
For EEA residents, this is based on legitimate interest under Article 6(1)(f) GDPR.

Security and Fraud Prevention

We use personal information to detect, prevent, or investigate fraud, abuse, or harmful activity.
For EEA residents, this is based on legitimate interest under Article 6(1)(f) GDPR.

Communication and Service Improvement

We use your information to respond to inquiries, improve services, and maintain customer relationships.
For EEA residents, this is based on legitimate interest under Article 6(1)(f) GDPR.

Cookies

We use Cookies to operate our Site, improve performance, analyze traffic, and personalize advertising.

You can manage or disable Cookies through your browser settings, but this may affect functionality. We also recognize Global Privacy Control (GPC) signals.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers (payment, IT, shipping, analytics)
  • Marketing and business partners
  • Affiliates within the Hatherley London group
  • Authorities or legal entities when required by law
  • Parties involved in business transactions such as mergers or acquisitions

Categories of Personal Information Disclosed (Last 12 Months)

Category Recipients
Identifiers (name, contact details) Service providers, marketing partners, affiliates
Order/account information Service providers, affiliates
Commercial information Service providers, marketing partners
Usage Data (IP, device) Analytics providers
Geolocation data Service providers

We do not use or disclose sensitive personal information for inference purposes without consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If we become aware that a child has provided us with personal data, we will delete it.

We do not knowingly sell or share personal data of individuals under 16.

Security and Retention of Your Information

We implement reasonable security measures to protect your data, but no system is completely secure. Please avoid sending sensitive information through insecure channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request deletion
  • Correct inaccuracies
  • Data portability
  • Opt out of sale/sharing/targeted advertising
  • Restrict processing
  • Withdraw consent
  • Appeal decisions
  • Manage communication preferences

You can exercise these rights by contacting us or using available tools on our Site. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal data, please contact us. If unresolved, you may lodge a complaint with your local data protection authority.

For EEA residents, supervisory authority information is available through official regulatory listings.